Vidconco
07-27-2004, 09:22 AM
General Description:
Respond to phone, video, email, and pager inquiries and troubleshoot equipment usage difficulties for Gold Seal customers and ReView staff. Assist company with system administration issues. Provide superior customer service, building customer loyalty.
Essential Job Functions:
- Respond to phone, video and email inquiries. Share responsibility for 24 hour on call service. Determine customer needs and recommend solutions to customer technical difficulties
- Suggest complimentary products and services to customers when appropriate
- Assist sales staff with technical questions
- Install equipment for customer
- Assist office staff with LAN/WAN needs as required
Education/Experience
-4 year degree in information technology field or equivalent combination of training and experience.
-Minimum 2 years customer service/technical support experience
Knowledge/Skill/Abilities
Knowledge of current networking technologies and basic computer technology
-Demonstrable problem solving skills
-Excellent interpersonal and verbal communication skills
- Ability to work with minimum supervision
Physical Requirements
Occasional medium physical work. Physical activities include reaching, standing, walking, pushing, lifting, talking, hearing. Close visual acuity to perform job activities. No substantial exposure to adverse environmental conditions.
This job description does not imply that these requirements are the exclusive standards of the position. Incumbents may be expected to perform any other related duties as may be required, and to always contribute to the company team effort as needed.
ReView Video is an Equal Opportunity Employer M/F/V/D.
For additional information, please contact...
Human Resources
Gold Seal Technical Support Department
630-355-8200
cturner@reviewvideo.com
Respond to phone, video, email, and pager inquiries and troubleshoot equipment usage difficulties for Gold Seal customers and ReView staff. Assist company with system administration issues. Provide superior customer service, building customer loyalty.
Essential Job Functions:
- Respond to phone, video and email inquiries. Share responsibility for 24 hour on call service. Determine customer needs and recommend solutions to customer technical difficulties
- Suggest complimentary products and services to customers when appropriate
- Assist sales staff with technical questions
- Install equipment for customer
- Assist office staff with LAN/WAN needs as required
Education/Experience
-4 year degree in information technology field or equivalent combination of training and experience.
-Minimum 2 years customer service/technical support experience
Knowledge/Skill/Abilities
Knowledge of current networking technologies and basic computer technology
-Demonstrable problem solving skills
-Excellent interpersonal and verbal communication skills
- Ability to work with minimum supervision
Physical Requirements
Occasional medium physical work. Physical activities include reaching, standing, walking, pushing, lifting, talking, hearing. Close visual acuity to perform job activities. No substantial exposure to adverse environmental conditions.
This job description does not imply that these requirements are the exclusive standards of the position. Incumbents may be expected to perform any other related duties as may be required, and to always contribute to the company team effort as needed.
ReView Video is an Equal Opportunity Employer M/F/V/D.
For additional information, please contact...
Human Resources
Gold Seal Technical Support Department
630-355-8200
cturner@reviewvideo.com