SparkyIEEE
05-20-2004, 05:10 PM
Gary,
I believe we are both correct about the MGC-100 being used as a Gateway. My point was that the MGC-100 is not a gateway in itself
you need to use an external Gatekeeper. IE.. Pathnavigator or another compliant Gatekeeper. In fact you are correct that any GW works in conjunction with a GK. I was just pointing out from a Support persons perspective that sales people have a tendency to say anything to make the sale then two months down the road I get a call
asking how to do a gateway call with the customers "gateway" and I ask them? did you register with the gatekeeper? and they say whats that? The sales guy didn't tell me I needed that ? Then I have to explain why the boat anchor they bought only works right if they buy the optional boat to make it float. Customers get kinda funny at this point. :angry: I have never used Pathnavigator before so I confirmed this with Polycom that yes with Pathnavigator and no with MGC-100 by itself ... again we are both right.
I am curious why Polycom sells a GW they have a GW-25 and GW-45
Has anyone had any exposure to these and how well they work?
SparkyIEEE
I believe we are both correct about the MGC-100 being used as a Gateway. My point was that the MGC-100 is not a gateway in itself
you need to use an external Gatekeeper. IE.. Pathnavigator or another compliant Gatekeeper. In fact you are correct that any GW works in conjunction with a GK. I was just pointing out from a Support persons perspective that sales people have a tendency to say anything to make the sale then two months down the road I get a call
asking how to do a gateway call with the customers "gateway" and I ask them? did you register with the gatekeeper? and they say whats that? The sales guy didn't tell me I needed that ? Then I have to explain why the boat anchor they bought only works right if they buy the optional boat to make it float. Customers get kinda funny at this point. :angry: I have never used Pathnavigator before so I confirmed this with Polycom that yes with Pathnavigator and no with MGC-100 by itself ... again we are both right.
I am curious why Polycom sells a GW they have a GW-25 and GW-45
Has anyone had any exposure to these and how well they work?
SparkyIEEE