Polycom PVX

[Mike Souders]

I have Comcast Cable internet at home. I was able to call another person with Comcast and had a great connection. He could not call into me. I have a Linksys BEFSW114 router and he goes directly into his cable modem.

Second, we have Verizon DSL at my office and I cannot make a connection. When I call it just rings on the other end. Polycom has been no help at all as usual.


Third, I cannot make a video call over my VPN to a system that is in my network. it looks like I am sending video but receive nothing and get disconnected in a little less than a minute. The VPN software is Symantec VPN 8.0.

[PWebb]

I have Comcast Cable internet at home. I was able to call another person with Comcast and had a great connection. He could not call into me. I have a Linksys BEFSW114 router and he goes directly into his cable modem.

The reason you can call him is because your router allows packets back from the destination it request. He can not call you because your router is blocking inbound ports 1719/1720

Second, we have Verizon DSL at my office and I cannot make a connection. When I call it just rings on the other end. Polycom has been no help at all as usual.

Again another firewall issue!


Third, I cannot make a video call over my VPN to a system that is in my network. it looks like I am sending video but receive nothing and get disconnected in a little less than a minute. The VPN software is Symantec VPN 8.0.

Sounds like destination is unreachable probably a services feature across the VPN connection.

This is some old information from the ViaVideo setup but since its standards based it should be good for PVX.

1720 - Must be opened so that ViaVideo can answer an incomming call. This port has been defined by the International Telecommunications Union standards as the port ViaVideo must "listen" to for notification of an incomming call.
1503 - Must be opened for application sharing communications (NetMeeting).
3230 - 3235 The default ports for ViaVideo video conferencing.


Hope this helps!

[kliman]

1720 - Must be opened so that ViaVideo can answer an incomming call. This port has been defined by the International Telecommunications Union standards as the port ViaVideo must "listen" to for notification of an incomming call.
1503 - Must be opened for application sharing communications (NetMeeting).
3230 - 3235 The default ports for ViaVideo video conferencing.

This ports should work, but dont forget one very important think open TCP and UDP ports!

Kliman

[golti]

hiii help me to Connect Via Video 2 using with PVX

[Skylark]

golti:
There is a special verison of Polycom PVX for the ViaVideo 2 unit that does not requer a licence-key, so make sure your innstalling the correct PVX software and you should be ok

[Norm]

I did some testing with some Linksys modems and I too had probems receiving calls. The problem was with the Firmware. I had to downgrade the firmware to make it work.

[senthil]

hi

I have polycom 6.x version installed in the Pentium 4 system with 512mb ram.When i am using the PVX in 512k speed i can able to send only 6 fps maximum.I try it many ways even I increase the bandwidth same result i was get. The receiving the is good I can able to get upto 30fps.What may be the problem?.

Thanks N' advance

senthil

[Slimey]

maybe a video card or driver issue? what are the pc specs?

[Mike Souders]

years later I am finally able to connect using my via video camera - opened up the ports on my firewall and it worked!