TMS Global Directory problems when pushing to AMX panels

[IC1sharp]

Problem: Touch panels randomly going blank

We have 3 instances now that we can say gives a good argument for how to bring the directory back to the touch-panel, but we still have no idea what causes it to go blank. 2 technicians this morning experienced a blank directory on the touch-panel in 2 different teamrooms. Rebooting the rack and pushing the TMS directory out again does not bring it back. What was done by each tech was simply tapping into the web interface of each controller to see if the directory could be viewed that way and, Voila', the directory suddenly showed up on the touch-panel. Same thing was experienced when we opened up the monitoring tool in Netlinx and the directory popped up. Not sure what difference is between the Local or Global being displayed on the touch-panel, but there obviously is some difference to cause such a random blanking of the directory in our touch-panels. Any help with this would be greatly appreciated.

[IC1sharp]

To add on to this current problem with TMS Global directories when pushing to AMX controllers, I would like to point out that we are using Tandberg 2500 for the endpoints in this scenario, and The AMX controller code is set-up to recieve Global directory from the codec. We are able to push directories just fine when pushing a local directory. The problem is when we try to do Global. The touch panels will lose the information and directories will go blank. I thought this might be a handsahke problem between either the TMS server and the Codec or most likely the Codec and the AMX controller. Unfortunatly I have not seen this problem before but I am finding out others do know about the problem. We have called Tandberg and so far the techs have not been able to help with the problem. We are going to try again.