TMS Phone Books

[Team EITC]

In TMS version 11 my phone books showed up in folders on my Codec's when I pushed out multiple phone books. I've since upgraded to TMS version 11.5 and now my phone books show up as one big directory with no folders.

[DRI]

Before I get into possible solutions/problems, have you got an answer to this since you asked?

[DRI]

Hi Team EITC,

I assume you found a resolution??

[PSCSmoke]

11.6 worked great with tiered phonebook.
after upgrading Gatekeeper from 5.0 to 5.1 phonebook flattened.
Tandberg is "researching", I'll post when I get an answer.

[PSCSmoke]

Known Facts about Address Books:

Global Directory - ftp downloaded file, XML based, flat directory structure.

Corperate Directory - http downloaded as needed, XML parsed, tiered directory structure. "[phonebook name]"

Problem 1: The Global directory file: /user/glob.dir becomes corrupted, and prevents the corperate directory from loading.

Solution: manually delete glob.dir file

Problem 2: your IP and path for the Corperate directory becomes corrupt

Solution: This requires a manual re-entry of infromation in each affected end-point

[DRI]

Agree with your solution to problem number 1 but how is your IP and path for the corporate directory becoming corrupt? I agree with the solution but just curious how this information is becoming corrupt and what type of EPs are you referring to?

As far as tiered phonebook, I agree that TMS works great for this but how does the GK come into play? I can only assume your creating your phonebooks from the GK (?).

[PSCSmoke]

That was how it was termed to me. The address and directory show correctly, but aren't operating right for some unspoken reason.

My actual fix on problem MXP eps was:

delete glob.dir
upload blank glob.dir
manually push my configuration template again to fix the IPs.

That seemed like an unusual case though.....

[DRI]

I agree...very unusual. Look forward to your post concerning the GK.

[PSCSmoke]

I agree...very unusual. Look forward to your post concerning the GK.

The Gatekeeper upgrade was termed a coincidence, ironically it was functioning with a failed upgrade, that Tandberg didn't recognize.

when I would HTTP it would bring up a "realms" login and telnet would fail.

It recovered after a re-install of the same image file.

just a coincidence.....

[DRI]

Super...thanks for the follow up!