Tandberg 880 mxp security problem

[Ron]

I am trying to access the Management Console on my Tandberg 880 via IP address and web browser. I have to enter a username and password. It is not accepting what I thought was the username. When I go into Administrator Settings it shows a 16-character username, masked by asterisks. The only thing I can correlate to 16 characters is the release key for the software version I am using. But that did not work - I think it can only be alpha characters anyway. I can't think of anything else I would have entered that would have been 16 characters long.

Any ideas?

BTW, I know the password is correct because I have never changed it from the default.

[Howex]

If you never changed the password the defalult is TANDBERG (all caps). internet explorer 7 used to have some issues with accessing so try ie 6 or firefox if you still seem to have issues.

[Howex]

typically you dont need to add a user name.. password only

[Sean Lessman]

typically you dont need to add a user name.. password only

Unfortunately you do have to put something in the username (doesn't matter what the value is) if you are using IE7 due to security changes within IE. Might explain the issues you have seen with IE7.

Sean

[Sean Lessman]

It is not accepting what I thought was the username.

We don't need a valid value for the username, so you can put whatever you want in this field. The only time username makes a difference is if you are doing a software upgrade through FTP where you input the release key as the username.

When I go into Administrator Settings it shows a 16-character username, masked by asterisks.

The number of asterisks is not dependent on the number of characters in your password. Having 16 asterisks does not reflect the length of the password for security reasons.

BTW, I know the password is correct because I have never changed it from the default.

It can only be one of two things: (1) entering the password incorrectly or (2) your password is not what you think it is.

You can reset the password by going in through the RS232 port and issuing

xConfiguration StrictPassword: Off -- turns of the requirement for the password to have numbers and symbols
xConfiguration SystemUnit Password: "" -- removes the password completely (can't do this unless strictpassword is off first)

or if you have access to the user interface you can change it there under 'security'. Keep in mind if strictpassword is turn on (only available through the API) you will need to put in a password that has at least 1 number or symbol and at least 8 characters. If strictpassword is off you can put whatever you want in, including just blanking out the field for no password.

Sean