visual concert issue

[decvc]

I am currently running MGC 100 ver 9.0, just upgraded from 7.5. I have numerous vsx7000e`s all on codec version 8.7. When I run a conference with all of the endpoints ( 15) There are no issues. When we have a conference using the Visual Conference Unit , the presenter will hit the blue button on the visual concert and the content will broadcast out to the endpoints but aboout every 5 sec they need to hit the visual concert button again. When they do this I can see a video synch loss on all endpoint for a few seconds. After a few attempts one of the endpoints goes into secondary connection and they lose video, but not audio. This happens to any endpoint so it is not one in specific. When I check the dissconnection cause on the unit it will say: "New Conference H.264 MBPS 1485 not compatable. This only happens when using any of our visual concert. Any Ideas would be really appreciated.

[Epaminondas]

Try to disable H.264 protocol on MGC to force all codecs to negotiate a lower protocol.

I read something about an incompatibility between H.264 and the Content Channel, but I think it was about some old versions, I'm not sure.

Anyway, its not hard to try.

[cfaasen]

Is this H320 or H323 conference? Consider forcing the conference video at H263.

[decvc]

This is a H323 conference

[cfaasen]

H:239 is different for a Visual Concert or a Image Share. Have you tried forcing the video to H:263?