Aaron Avery Lovejoy
02-09-2008, 08:50 AM
Hello VTCTalk (newbie here, first thread, appreciate your patience),
My issue occurs when Audio Callers telephone dial into the Tandberg Gateway IVR number, with intention of entering a Personal Conference on the MPS-800. The Audio Caller is prompted to "Please dial your party's extension followed by the # sign," and quickly enters the E.164 Alias for the Personal Conference followed by #. Under most circumstances, the Gateway does not "hear" all the DTMF tones and hands off an incomplete E.164 string to the MPS-800, which in turn, receiving a request for a non-existant Personal Conference extension, immediately drops the caller. For example, if you dial 1001# too quickly (10 is our MPS-800 prefix, 01 for the Personal Conference), the Gateway often misses the double-digit 0, "hearing" 101#. I have opened up a ticket with Tandberg and escalated it to Engineering - wondering if anyone has experienced this.
I'm attaching a diagram of my ISDN Gateway infrastructure.
My ISDN Infrastructure (http://www.aaronlovejoy.com/images/GatewaytoPBX.JPG)
Also, you would think the MPS-800 would be a little kinder, and offer a message to the caller to the effect of "You have entered an invalid conference ID" and offer the caller another chance to enter their conference extension - professional outsourced audio bridges like Incom offer this courtesy.
My issue occurs when Audio Callers telephone dial into the Tandberg Gateway IVR number, with intention of entering a Personal Conference on the MPS-800. The Audio Caller is prompted to "Please dial your party's extension followed by the # sign," and quickly enters the E.164 Alias for the Personal Conference followed by #. Under most circumstances, the Gateway does not "hear" all the DTMF tones and hands off an incomplete E.164 string to the MPS-800, which in turn, receiving a request for a non-existant Personal Conference extension, immediately drops the caller. For example, if you dial 1001# too quickly (10 is our MPS-800 prefix, 01 for the Personal Conference), the Gateway often misses the double-digit 0, "hearing" 101#. I have opened up a ticket with Tandberg and escalated it to Engineering - wondering if anyone has experienced this.
I'm attaching a diagram of my ISDN Gateway infrastructure.
My ISDN Infrastructure (http://www.aaronlovejoy.com/images/GatewaytoPBX.JPG)
Also, you would think the MPS-800 would be a little kinder, and offer a message to the caller to the effect of "You have entered an invalid conference ID" and offer the caller another chance to enter their conference extension - professional outsourced audio bridges like Incom offer this courtesy.