ISDN -Incoming No Video

[flimsy2k]

Hi

We have Cisco 3522 ISDN Gateway. Using Polycom endpoint with SCCP image, we are able to make outgoing video call successfully with 384 Kbps bandwidth.

Incoming call, establishes only as audio and no video capabilities are being exchanged.

Anythoughts much appreciated.

Thanks in advance

regards

[viddy]

First thing that comes to mind is: Has your Line been provisioned for voice and data?

[Joe Vallender]

Could be the video capabilities being advertised by the originating ISDN site aren't accepted/recognized by the gateway. Can you get a trace from an ISDN site dialing in? That might give a clue as to what is being requested and then you can verify that the gateway supports it all.

[flimsy2k]

When the ISDN call comes in the gateway the call establishes only as a G711 call. I have collected the trace files from the Gateway & pasted as below.
Any information to resolve this will be really helpful.
We are yet to do the traces on the originating side .

-------------


27-02-08 12:50:29.90 |USER INFO|Sess[1]|NEW CALL PARAMS|INFO|(sdQBriSMTask) NEW INCOMING CALL FROM ISDN: line[0], B-Channel[1], calledAddr[775572], callingAddr[]
27-02-08 12:50:30.31 |USER INFO|Sess[0]|CALL NEW|INFO|(gccTask) NEW VIDEO CALL [22]: From ISDN, srcNum=[7755720106] destNum=[775572] bitRate=[384 Kbps] restricted=[NO]
27-02-08 12:50:30.31 |USER INFO|Sess[0]|CALL ROUTE|INFO|(gccTask) CALL [22] ROUTE: Trying DID call policy to destination [775572]
27-02-08 12:50:30.32 |USER INFO|Sess[0]|CALL DISCONNECT|INFO|(gccTask) CALL [22] DISCONNECTED: from IP, dropReason=[No route to destination]
27-02-08 12:50:30.32 |USER INFO|Sess[0]|CALL ROUTE|INFO|(gccTask) CALL [22] ROUTE: Trying IVR call policy to destination [TA:10.10.128.70:1620]
27-02-08 12:50:30.32 |USER INFO|Sess[0]|CALL CONNECT|INFO|(gccTask) CALL [22] CONNECT: from IP, bitRate=[384] callType=[VIDEO]
27-02-08 12:50:30.33 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAPS HEADER|INFO|(gccTask) CALL [22] CAPS: from [IP] sent to [ISDN]:
27-02-08 12:50:30.33 |USER INFO|Sess[0]|STR|INFO|(gccTask) ---------------------------------------------
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711A64k: PacketSize=60
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711U64k: PacketSize=60
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eT120: BitRate=62170000
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: QCIF MPI=1
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: CIF MPI=1
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: SQCIF MPI=1
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: QCIF MPI=1
27-02-08 12:50:30.33 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: CIF MPI=1
27-02-08 12:50:30.33 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:31.34 |DNS|FUNC MESSAGE|ERROR|(trap_t) dnsResolveIpToName: Reason=S_resolvLib_TRY_AGAIN
27-02-08 12:50:32.56 |USER INFO|Sess[1]|NEW CALL PARAMS|INFO|(sdQBriSMTask) NEW INCOMING CALL FROM ISDN: line[1], B-Channel[1], calledAddr[775572], callingAddr[]
27-02-08 12:50:50.57 |USER INFO|Sess[0]|CALL DISCONNECT|INFO|(gccTask) CALL [22] DISCONNECTED: from ISDN, dropReason=[Normal call clearing]
27-02-08 12:50:50.57 |USER INFO|Sess[0]|CALL CLEARED|INFO|(gccTask) CALL [22] CLEARED
27-02-08 12:50:50.57 |USER INFO|Sess[0]|#|INFO|(gccTask) ################################################## #######################################
27-02-08 12:50:51.24 |USER INFO|Sess[1]|NEW CALL PARAMS|INFO|(sdQBriSMTask) NEW INCOMING CALL FROM ISDN: line[2], B-Channel[1], calledAddr[775572], callingAddr[]
27-02-08 12:50:51.24 |USER INFO|Sess[0]|CALL NEW|INFO|(gccTask) NEW VOICE CALL [23]: From ISDN, srcNum=[7755720101] destNum=[775572] bitRate=[64 Kbps] restricted=[NO]
27-02-08 12:50:51.24 |USER INFO|Sess[0]|CALL ROUTE|INFO|(gccTask) CALL [23] ROUTE: Trying DID call policy to destination [775572]
27-02-08 12:50:51.24 |USER INFO|Sess[0]|FAST START|INFO|(gccTask) CALL [23]: Fast start procedure initiated by Gateway
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CALL DISCONNECT|INFO|(gccTask) CALL [23] DISCONNECTED: from IP, dropReason=[No route to destination]
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [0] CLEARED
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [1] CLEARED
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [2] CLEARED
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [3] CLEARED
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [4] CLEARED
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CALL ROUTE|INFO|(gccTask) CALL [23] ROUTE: Trying IVR call policy to destination [TA:10.10.128.70:1620]
27-02-08 12:50:51.26 |USER INFO|Sess[0]|CALL CONNECT|INFO|(gccTask) CALL [23] CONNECT: from IP, bitRate=[64] callType=[VOICE]
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAPS HEADER|INFO|(gccTask) CALL [23] CAPS: from [IP] sent to [ISDN]:
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) ---------------------------------------------
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711A64k: PacketSize=60
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711U64k: PacketSize=60
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eT120: BitRate=62170000
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: QCIF MPI=1
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: CIF MPI=1
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: SQCIF MPI=1
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: QCIF MPI=1
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: CIF MPI=1
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAPS HEADER|INFO|(gccTask) CALL [23] CAPS: from [ISDN] sent to [IP]:
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) ---------------------------------------------
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711A64k: PacketSize=60
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711U64k: PacketSize=60
27-02-08 12:50:51.45 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:50:51.45 |USER INFO|Sess[0]|CALL STATE|INFO|(gccTask) CALL [23] CONTROL CONNECTED: from ISDN
27-02-08 12:50:51.46 |USER INFO|Sess[0]|CALL STATE|INFO|(gccTask) CALL [23] CONTROL CONNECTED: from IP
27-02-08 12:50:51.46 |USER INFO|Sess[0]|CHANNEL OPEN|INFO|(gccTask) CHANNEL [0] OPEN: from ISDN, chanType=[Audio: eG711A64k-->eG711A64k] bitRate=[64000]
27-02-08 12:50:51.46 |USER INFO|Sess[0]|START TRANSCODER|INFO|(gccTask) CHANNEL [1] TRANSCODED
27-02-08 12:50:51.46 |USER INFO|Sess[0]|CHANNEL OPEN|INFO|(gccTask) CHANNEL [1] OPEN: from IP, chanType=[Audio: eG711U64k-->eG711A64k] bitRate=[64000]
27-02-08 12:50:51.46 |USER INFO|Sess[0]|CHANNEL CONNECT|INFO|(gccTask) CHANNEL [1] CONNECT: from ISDN
27-02-08 12:50:51.47 |USER INFO|Sess[0]|CHANNEL CONNECT|INFO|(gccTask) CHANNEL [0] CONNECT: from IP
27-02-08 12:50:51.47 |USER INFO|Sess[0]|START DETECTOR|INFO|(gccTask) CALL [23] - Started DTMF Detector
27-02-08 12:50:52.28 |DNS|FUNC MESSAGE|ERROR|(trap_t) dnsResolveIpToName: Reason=S_resolvLib_TRY_AGAIN
27-02-08 12:51:10.08 |USER INFO|Sess[0]|DTMF DIGIT|INFO|(gccTask) CALL [23]: DTMF Digit [2] Received From [ISDN]
27-02-08 12:51:10.98 |USER INFO|Sess[0]|DTMF DIGIT|INFO|(gccTask) CALL [23]: DTMF Digit [7] Received From [ISDN]
27-02-08 12:51:11.58 |USER INFO|Sess[0]|DTMF DIGIT|INFO|(gccTask) CALL [23]: DTMF Digit [4] Received From [ISDN]
27-02-08 12:51:12.24 |USER INFO|Sess[0]|DTMF DIGIT|INFO|(gccTask) CALL [23]: DTMF Digit [0] Received From [ISDN]
27-02-08 12:51:12.90 |USER INFO|Sess[0]|DTMF DIGIT|INFO|(gccTask) CALL [23]: DTMF Digit [#] Received From [ISDN]
27-02-08 12:51:14.90 |USER INFO|Sess[0]|CHANNEL DISCONNECT|INFO|(gccTask) CHANNEL [1] DISCONNECT: from IP
27-02-08 12:51:14.90 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [1] CLEARED
27-02-08 12:51:14.90 |USER INFO|Sess[0]|CALL TRANSFER|INFO|(gccTask) CALL [23] TRANSFERED to destination number [2740]
27-02-08 12:51:14.90 |USER INFO|Sess[0]|CHANNEL PENDING|INFO|(gccTask) CHANNEL [0] PENDING: from ISDN due to Transfer
27-02-08 12:51:14.90 |USER INFO|Sess[0]|FAST START|INFO|(gccTask) CALL [23]: Fast start procedure initiated by Gateway
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CALL CONNECT|INFO|(gccTask) CALL [23] CONNECT: from IP, bitRate=[64] callType=[VOICE]
27-02-08 12:51:15.04 |USER INFO|Sess[0]|AT CAPS|INFO|(gccTask) CALL [23]: G.723 audio transcoder is allocated
27-02-08 12:51:15.04 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CAPS HEADER|INFO|(gccTask) CALL [23] CAPS: from [ISDN] sent to [IP]:
27-02-08 12:51:15.04 |USER INFO|Sess[0]|STR|INFO|(gccTask) ---------------------------------------------
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711A64k: PacketSize=60
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711U64k: PacketSize=60
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG7231: FrameSize=3
27-02-08 12:51:15.04 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CALL STATE|INFO|(gccTask) CALL [23] CONTROL CONNECTED: from ISDN
27-02-08 12:51:15.04 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [2] CLEARED
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [3] CLEARED
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CHANNEL OPEN|INFO|(gccTask) CHANNEL [1] OPEN: from IP, chanType=[Audio: eG711A64k-->eG711A64k] bitRate=[64000]
27-02-08 12:51:15.05 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAPS HEADER|INFO|(gccTask) CALL [23] CAPS: from [IP] sent to [ISDN]:
27-02-08 12:51:15.05 |USER INFO|Sess[0]|STR|INFO|(gccTask) ---------------------------------------------
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711A64k: PacketSize=20
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eG711U64k: PacketSize=20
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH224: BitRate=5000
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: QCIF MPI=1
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH261: CIF MPI=1
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: QCIF MPI=1
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CAP PARAMS|INFO|(gccTask) Capability name: eH263: CIF MPI=1
27-02-08 12:51:15.05 |USER INFO|Sess[0]|STR|INFO|(gccTask) =============================================
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CHANNEL CONNECT|INFO|(gccTask) CHANNEL [1] CONNECT: from ISDN
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CALL STATE|INFO|(gccTask) CALL [23] CONTROL CONNECTED: from IP
27-02-08 12:51:15.05 |USER INFO|Sess[0]|CHANNEL OPEN|INFO|(gccTask) CHANNEL [0] OPEN: from ISDN, chanType=[Audio: eG711A64k-->eG711A64k] bitRate=[64000]
27-02-08 12:51:15.06 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [2] CLEARED
27-02-08 12:51:15.18 |USER INFO|Sess[0]|CHANNEL CONNECT|INFO|(gccTask) CHANNEL [0] CONNECT: from IP
27-02-08 12:51:15.19 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [2] CLEARED
27-02-08 12:51:27.06 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [0] CLEARED
27-02-08 12:51:27.06 |USER INFO|Sess[0]|INT CHANNEL DISCONNECT|INFO|(gccTask) CHANNEL [1] DISCONNECT By Gateway. Reason: In Call Close
27-02-08 12:51:27.06 |USER INFO|Sess[0]|CHANNEL CLEARED|INFO|(gccTask) CHANNEL [1] CLEARED
27-02-08 12:51:27.06 |USER INFO|Sess[0]|CALL DISCONNECT|INFO|(gccTask) CALL [23] DISCONNECTED: from IP, dropReason=[Normal call clearing]
27-02-08 12:51:27.06 |USER INFO|Sess[0]|CALL CLEARED|INFO|(gccTask) CALL [23] CLEARED
27-02-08 12:51:27.06 |USER INFO|Sess[0]|#|INFO|(gccTask) ################################################## #######################################

[Joe Vallender]

It appears the E.164 number/extension (775572) being dialed for your IP endpoint is 'not reachable' from your gateway.....your gateway may not be configured properly to translate the extension to an IP address or if a gatekeeper is involved, the endpoint is not registered with it.


27-02-08 12:50:30.31 |USER INFO|Sess[0]|CALL ROUTE|INFO|(gccTask) CALL [22] ROUTE: Trying DID call policy to destination [775572]
27-02-08 12:50:30.32 |USER INFO|Sess[0]|CALL DISCONNECT|INFO|(gccTask) CALL [22] DISCONNECTED: from IP, dropReason=[No route to destination]

[flimsy2k]

Hi Joe,

This is the call flow

Remote user dials the ISDN no (and it hits the Cisco 3522 Gateway & this plays a IVR message saying dial the corresponding number which is 2740. Once the remote user keys in the same call gets established.

2nd call to the same ISDN number has got connected in the above call flow which establishes only as Audio.

Anything else we need to check to get incoming Video as call routing/call establishment is successfull..

Thanks in advance.