Mahakala
03-10-2008, 11:23 AM
Hi,
I currently manage 119 endpoints via TMS, and I recently tried to upgrade the software files on the majority of the endpoints.
Unfortunately, the upgrades didn't take. I received multiple messages indicating the following: "Failure Reason: Cannot upgrade system, have retried event 48 times with no success." For each of the events, it says "Unable to communicate with system".
I do not understand how this can be, as none of the systems were offline at the time of the upgrade....I could communicate with the systems through TMS for other functions, so I am at a loss....any help would be appreciated!
Also, there must be an easier way to do software upgrades than the way I currently know to do them:
I forward a spreadsheet to our partner vendor, who in turn forwards it to Tandberg and gets the release keys. What I receive back is a long list where I have to go through the HW Ser. numbers one by one to match them up with the correct endpoints, so the right endpoint gets the right release key. Then, I need to enter the release keys once I have matched them up with the unit's ser. #. It took me over 3 hours to do this....I'm thinking there must be a better way....
Thank you!
I currently manage 119 endpoints via TMS, and I recently tried to upgrade the software files on the majority of the endpoints.
Unfortunately, the upgrades didn't take. I received multiple messages indicating the following: "Failure Reason: Cannot upgrade system, have retried event 48 times with no success." For each of the events, it says "Unable to communicate with system".
I do not understand how this can be, as none of the systems were offline at the time of the upgrade....I could communicate with the systems through TMS for other functions, so I am at a loss....any help would be appreciated!
Also, there must be an easier way to do software upgrades than the way I currently know to do them:
I forward a spreadsheet to our partner vendor, who in turn forwards it to Tandberg and gets the release keys. What I receive back is a long list where I have to go through the HW Ser. numbers one by one to match them up with the correct endpoints, so the right endpoint gets the right release key. Then, I need to enter the release keys once I have matched them up with the unit's ser. #. It took me over 3 hours to do this....I'm thinking there must be a better way....
Thank you!