Tandberg 1700's remote offices

[Bullcrappy]

We have executives that would like to put Tandberg 1700’s at their homes and connect to our offices around world. They are standardizing on Tandberg, and we have already briefly discussed the Border Controller and VCS. Here are some additional details that I am asking for input on:

Bandwidth – Most likely a Business Class service I would assume 1mb
Router Brand - Cisco 850 work?
Firewall Traversal info – Anything in addition to the Border Controller or VCS?
Any other “Gotchas” to be aware of.

thanks for any input.

bull

[Sean Lessman]

We have executives that would like to put Tandberg 1700’s at their homes and connect to our offices around world. They are standardizing on Tandberg, and we have already briefly discussed the Border Controller and VCS. Here are some additional details that I am asking for input on:

Bandwidth – Most likely a Business Class service I would assume 1mb
Router Brand - Cisco 850 work?
Firewall Traversal info – Anything in addition to the Border Controller or VCS?
Any other “Gotchas” to be aware of.

thanks for any input.

bull

Bull, all very reasonable things to do, with the 1Mb, make sure you have a good ISP. I use Verzion FIOS at home and it works very well. Rarely have packet loss if at all.

There are some best practices and advice your TANDBERG technical reps can give you to accomplish your goal. I would suggest contacting them to do a little more of a deep dive into understand what you want to do so they can recommend the right solution.

Lastly, turn off any H.323 aware stuff that you may have in the Cisco gear as this adversely affects the H.460.18/19 firewall traversal. The Cisco gear is running older H.323 stacks and sometimes gets confused with the newer signaling.

Sean

[Bullcrappy]

thanks Sean!

b

[videojunkie1208]

I have had some issues in the past using COX as a service provider, what they don't tell you (unless you yell loud enough, high enough through the helpdesk chain) is that while the number of ports that they block (they deny blocking ports at the lower levels too) is small, and shouldn't interfere with normal VTC communications, they close open ports that do not have traffic on them.

We discovered this, because while we could connect AOk, once the call setup was complete, and the call was stable - the call would "clear normally" because their network would close the listen ports from call setup. It was an odd problem, that is why I remember it...

This was some years ago, and they may have fixed this issue...