Polycom Logs

[Tigger09]

Can some one help me pull the logs off a VSX 8000? I had it reboot on me in a meeting today and I'd like to see what the logs say. I can telnet in to the unit but I don't know where to go from there.

After a litle digging I'm thinking the box is over heating. I had the call up in a multipoint with 4 sites for about an hour then dropped them and started the next meeting again with 4 sites and content. About 10 minutes in to the second meeting with a VSX 8000 2 VSX 7000e s and a Tandberg 990 MXP the 8000 rebooted. Reconnected and the samething about half hour later. Reconnected again and then 10 minutes after that it rebooted and would then reboot everytime we'd set up the call again till we just gave up. The constant rebooting at the end is what makes me think it's heat related. i'm sure the software version isn't helping either.

I know the unit reports the system temp in a telnet session but is there a command that I can use to watch the temp while in a call?

Thanks

[Tigger09]

I found them in the GUI (webpage) but how do I read them?

MAP(0): BE: EPCR0-2=00d3d7e4, 00d3d7f0, 00d3d7f8
MAP(0): BE: PCXTINFO.ESR=00001800, live ESR=06001c00
MAP(0): BE: live EER=0700045f
MAP(0): BE: 0, PCXTINFO.CESR=00000061, live CESR=00000061, ccr=00000001
MAP(0): BE: 0, mstat0-2=900004f8, 800006f4, 800004c0
MAP(0): BE: 0, mvadr0-2=93939393, c8020800, c8020ec4
MAP(0): BE: 0, mstdt0-2 =016387c0/001637da0, 01637f20/000dc0000, 000b4dc8/000000000
MAP(0): BE: 1, PCXTINFO.CESR=00000000, live CESR=00000000, ccr=00000001
MAP(0): BE: 1, mstat0-2=80000770, 80002542, 8000056e
MAP(0): BE: 1, mvadr0-2=c8020810, c8020588, c8020f00
MAP(0): BE: 1, mstdt0-2=00f9965f/001637b20, 00000088/000000001, 00dce5e0/000000420
MAP(0):
************************************************** *****************************
MAP(0):
MAP(0):
****PRINTQ DUMP BEGIN****
MAP(0):
****PRINTQ DUMP END****
MAP(0): Stack Backtrace:
MAP(0): frame entryPoint PC RA
MAP(0): ===== ========== ========== ==========
MAP(0): 0 0x00d3d6e0 0x00d3d7e4 0x0000b8f4
MAP(0): 1 0x0000b6e0 0x0000b8f4 0x00006184
MAP(0): 2 0x00005dd0 0x00006184 0x0000a434
MAP(0): 3 0x0000a1b0 0x0000a434 0x002d1060
MAP(0): 4 0x002d1020 0x002d1060 0xffffffff
MAP(0):
(Convert entry points to function names using the .map file)

MAP(0): Watchdog: cnt=4 proc=2 lmsec=8532764 intoffmax=0 intoffcnt=0 intOffCaller=0x0 tasks=Syst L2 Recv TrnV
MAP(0): Release 8.0.3 - 06Oct2005 13:49
MAP(0): 2008-06-26 09:18:21
MAP(0):


MAP(0): ************************************************** *****************************

MAP(0): === MAP Cluster 0 Exception!

MAP(0): data alignment errorMAP(0): occurred at PC=00d3d7e4MAP(0): , VA=0000000d
MAP(0): (MAP(0): four byteMAP(0): LOADMAP(0): to R60MAP(0): )
MAP(0):
MAP state follows:

MAP(0): BE: live PSW=000200f0
MAP(0): BE: EPCR0-2=00d3d7e4, 00d3d7f0, 00d3d7f8
MAP(0): BE: PCXTINFO.ESR=00001800, live ESR=06001c00
MAP(0): BE: live EER=0700045f
MAP(0): BE: 0, PCXTINFO.CESR=00000020, live CESR=00000020, ccr=00000001
MAP(0): BE: 0, mstat0-2=900004f8, 800006f4, 800004c0
MAP(0): BE: 0, mvadr0-2=0000000d, c8020dc0, c8020ec4
MAP(0): BE: 0, mstdt0-2 =01665d80/001665360, 00d84b80/000000000, 000b4dc8/000000000
MAP(0): BE: 1, PCXTINFO.CESR=00000000, live CESR=00000000, ccr=00000001
MAP(0): BE: 1, mstat0-2=80000770, 80002542, 8000056e
MAP(0): BE: 1, mvadr0-2=c8020dd0, c8020588, c80204c0
MAP(0): BE: 1, mstdt0-2=00dce5e0/000000420, 00000088/000000001, 93939393/000000000
MAP(0):
************************************************** *****************************
MAP(0):
MAP(0):
****PRINTQ DUMP BEGIN****
MAP(0):
****PRINTQ DUMP END****
MAP(0): Stack Backtrace:
MAP(0): frame entryPoint PC RA
MAP(0): ===== ========== ========== ==========
MAP(0): 0 0x00d3d6e0 0x00d3d7e4 0x0000b8f4
MAP(0): 1 0x0000b6e0 0x0000b8f4 0x00006184
MAP(0): 2 0x00005dd0 0x00006184 0x0000a434
MAP(0): 3 0x0000a1b0 0x0000a434 0x000f82c8
MAP(0): 4 0x000f8250 0x000f82c8 0xffffffff
MAP(0):
(Convert entry points to function names using the .map file)

MAP(0): Release 8.0.3 - 06Oct2005 13:49
MAP(0): 2008-06-26 09:25:57
MAP(0):


MAP(0): ************************************************** *****************************

MAP(0): === MAP Cluster 0 Exception!

MAP(0): data alignment errorMAP(0): occurred at PC=00d3d7e4MAP(0): , VA=00009652
MAP(0): (MAP(0): four byteMAP(0): LOADMAP(0): to R60MAP(0): )
MAP(0):
MAP state follows:

MAP(0): BE: live PSW=000200f0
MAP(0): BE: EPCR0-2=00d3d7e4, 00d3d7f0, 00d3d7f8
MAP(0): BE: PCXTINFO.ESR=00001800, live ESR=06001c00
MAP(0): BE: live EER=0700045f
MAP(0): BE: 0, PCXTINFO.CESR=00000020, live CESR=00000020, ccr=00000001
MAP(0): BE: 0, mstat0-2=900004f8, 80000ca2, 800006f4
MAP(0): BE: 0, mvadr0-2=00009652, c8020edc, c8020800
MAP(0): BE: 0, mstdt0-2 =000b4dc8/000000000, 016387c0/001637da0, 00d84b80/000000000
MAP(0): BE: 1, PCXTINFO.CESR=00000000, live CESR=00000000, ccr=00000001
MAP(0): BE: 1, mstat0-2=8000056e, 80000770, 80000cfa
MAP(0): BE: 1, mvadr0-2=c8020f00, c8020810, c80207c0
MAP(0): BE: 1, mstdt0-2=93939393/000000000, 00f9965f/001637b20, 00dce5e0/000000420
MAP(0):
************************************************** *****************************
MAP(0):
MAP(0):
****PRINTQ DUMP BEGIN****
MAP(0):
****PRINTQ DUMP END****
MAP(0): Stack Backtrace:
MAP(0): frame entryPoint PC RA
MAP(0): ===== ========== ========== ==========
MAP(0): 0 0x00d3d6e0 0x00d3d7e4 0x0000b8f4
MAP(0): 1 0x0000b6e0 0x0000b8f4 0x00006184
MAP(0): 2 0x00005dd0 0x00006184 0x0000a434
MAP(0): 3 0x0000a1b0 0x0000a434 0x002d1060
MAP(0): 4 0x002d1020 0x002d1060 0xffffffff
MAP(0):
(Convert entry points to function names using the .map file)

MAP(0): Release 8.0.3 - 06Oct2005 13:49
MAP(0): 2008-06-26 10:16:06
MAP(0):


MAP(0): ************************************************** *****************************

MAP(0): === MAP Cluster 0 Exception!

MAP(0): DTLB missMAP(0): data alignment errorMAP(0): occurred at PC=00d3d7e4MAP(0): , VA=93939393
MAP(0): (MAP(0): four byteMAP(0): LOADMAP(0): to R60MAP(0): )
MAP(0):
MAP state follows:

MAP(0): BE: live PSW=000200f0
MAP(0): BE: EPCR0-2=00d3d7e4, 00d3d7f0, 00d3d7f8
MAP(0): BE: PCXTINFO.ESR=00001800, live ESR=04001c00
MAP(0): BE: live EER=0700045f
MAP(0): BE: 0, PCXTINFO.CESR=00000061, live CESR=00000061, ccr=00000001
MAP(0): BE: 0, mstat0-2=900004f8, 800006f4, 800004c0
MAP(0): BE: 0, mvadr0-2=93939393, c8020840, c8020ec4
MAP(0): BE: 0, mstdt0-2 =01656800/001655de0, 01655f60/000dc0000, 000b4dc8/000000000
MAP(0): BE: 1, PCXTINFO.CESR=00000000, live CESR=00000000, ccr=00000001
MAP(0): BE: 1, mstat0-2=80000770, 80002542, 8000056e
MAP(0): BE: 1, mvadr0-2=c8020850, c8020588, c8020f40
MAP(0): BE: 1, mstdt0-2=00f9965f/001655b60, 00000088/000000001, 00dce5e0/000000420
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[Tallman2]

Tigger
Why do you believe the unit is over heating? If it is in a rack with other equipment the proper venting should be used. Also you might want to make sure that your software is up to date ( 8.7.1). Also do you have the same problem with the system in PTP calls with these same sites? If some there maybe an issue with you Multi point.

[Burt.Kloppers]

Hi, I also don’t think it is heating, need more info,

1. Are you using ISDN or IP?
2. Was there a Tandberg in the previous call that worked?
3. Is this the first time it started doing it?