Tandberg sending fuzzy computer graphics

[John Cusack]

I have a 6000, connecting at 384 on ISDN and the computers shows up at the far end as fuzzy. I've tried a number of computers and it happens when connecting to different endpoints. Tandberg says I need more bandwidth. Anyone?

[JFCOMEngineer]

Have you tried changing the resolution of the computer display. The administrators manual shows the following resolutions being supported:

Native PC Resolutions:
XGA (1024 × 768 pixels), Digital Clarity
SVGA (800 × 600 pixels), Digital Clarity
VGA (640 × 480 pixels), Digital Clarity

Wide (16:9) Resolutions:
w720p (1280 × 720 pixels)
w576p (1024 × 576 pixels)
w448p (768 × 448 pixels)
w288p (512 × 288 pixels)

We use 1024 × 768 here and the images look fine, the caveat there is if you are sending a 4x3 picture to a 16x9 display there will be some picture qualith degradation due to conversion.

Another thing to check is to ensure that the administrator settings>call quality>video quality>PC setting is set to sharpness.

Regards,

Wes

[Joe Vallender]

We saw this from a legacy 6000 sending graphics. I believe the SYSTEM CONFIGURATION->SETTINGS->CALL QUALITY->VIDEO setting was set for MOTION. Changing it to AUTO cleaned up the graphics.

[Arkangel]

Yup, thats correct changing the video from motion to sharpness will clear it up. I do believe the newer software update has an option to choose Dynamic as well, I'm not sure how that differs from auto; but do know it works well in in both.....

[tandberg]

no duovideo?