Paketeer PacketShaper & Tandberg BC

[jferello]

Anyone have any experience with a Packeteer PacketShaper in front of a Tandberg Border Controller?

Endpoints registered to the BC try to call other registered endpoints and the call stops at the BC.

Their IT guys says the following:
"That is how it is set now. All (IP) traffic to and from the IP address of the BC (all ports, all protocols) and is guaranteed 768k of bandwidth."

Basically it goes T1 - Packeteer - BC - Firewall - Network

If the customer registers an endpoint on their network to the BC and we register an endpoint from our public side to their BC and they try to call us it stops at the BC and the call fails.

[8car]

Can the Tandberg unit inside the network call the unit outside the network via IP address?

[jferello]

Nevermind, customer called back with a solution. Apparently they called Paketeer and there is a known issue with the BC and the PacketShaper, the customer will forward the information to me, I will then post it for future reference.

[8car]

I'd be curious as to what Packeteer has to say. We run a few of them as well and while we don't have call setup issues, we tend to have some quality problems due to packets not being classified properly. Please post their resolution.

[jferello]

8Car, I talked with the customer. They are still working with Paketeer and do not have a viable solution yet. Right now they are bypassing the Paketeer using ipfilter commands until they have their solution.

I will keep everyone updated.

Thanks,
Justin