Monitoring Polycom HDX

[Gestor]

Good afernoon,

I was wondering about how would I get status information from those systems real time.

Why in real time?, because I´m giving support to the videoconference participants during their meeting.

You´re probably thinking that it´s easier looking the info at the device web. Yes, of course, but I can´t be looking five or more places at the same time.

I had tryed configuring snmp and traps. But the issue´s that traps doesn´t arrive early enough for me, or sometimes just doesn´t arrive. In the other hand, snmp only brings me configuration stuff.

Has anybody tried to do something like that?

Thank you for your time in advance.

[Gary Miyakawa]

Gestor,

I've been working on something like this for a while. Let's talk offline about it. Drop me a PM!

Thanks,

Gary Miyakawa

[Gestor]

Glad to meet you!

Excuse me, what do you mean asking me to drop you a PM?

I´ll send you a file of trap info I want to get by snmp.

And I send you too, another file with snmp info available from Polycom MIBS. The matter´s that I need the following info via snmp instead of via traps:

- Low battery of remote control.
- Call status: up,down,fail.
- Microphone status: up, down.
- GSD status: up, down.
- Gatekeeper: registered, no registered.
- Line: up, down
- Camera: up, down.

Thanks for your help. Could you give you any more details?

Device Model: HDX 4000 HD

[Gary Miyakawa]

Gestor,

Thanks.

I don't have permission to view the files you posted so I PM'd you to email them to me.

Thanks,

Gary M

[Gestor]

Hello Gary, how do you do?

Don´t worry about those files. I pasted them. Those files are the lists of traps and snmp Mibs of my last reply. :)

Asking snmpwalk to the HDX 4000 I´ve realized the device dont´t really answer all the snmp Mibs.

#snmpwalk -v2c -c "readonly community" "ip address"

polycom.polycomVideo.polycomViewStation.polycomVSA uthLocation.0 : INTEGER: 0
polycom.polycomVideo.polycomViewStation.polycomVSP honeNumber.0 : DISPLAY STRING- (ascii): 10.10.82.11
polycom.polycomVideo.polycomViewStation.polycomVSR eason.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSP lead.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSM icData.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSA utoAnswerSetting.0 : DISPLAY STRING- (ascii): No
polycom.polycomVideo.polycomViewStation.polycomVST imeServerAddress.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVST imeServerSetting.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSG DSAddress.0 : DISPLAY STRING- (ascii): ---
polycom.polycomVideo.polycomViewStation.polycomVSG atekeeperAddress.0 : DISPLAY STRING- (ascii): 10.10.82.41
polycom.polycomVideo.polycomViewStation.polycomVSP reviousIPAddress.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSC urrentIPAddress.0 : DISPLAY STRING- (ascii): 10.10.64.180
polycom.polycomVideo.polycomViewStation.polycomVSP reviousNicType.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSC urrentNicType.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSN icLineNumber.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSP reviousNicLineCount.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSC urrentNicLineCount.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSV 35PortsEnabled.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSA uthClientAddress.0 : DISPLAY STRING- (ascii): local
polycom.polycomVideo.polycomViewStation.polycomVSU PnPStatus.0 : DISPLAY STRING- (ascii): off
polycom.polycomVideo.polycomViewStation.polycomVSP ercentPacketLoss.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSJ itter.0 : DISPLAY STRING- (ascii):
polycom.polycomVideo.polycomViewStation.polycomVSL atency.0 : DISPLAY STRING- (ascii):
8072.1.3.2.1.0 : INTEGER: 0

If I get to the web page of the device, It´s possible to download the device´s Mibs. Those Mibs are the same I pasted when asking snmpwalk to the device.

Did you try to obtain this kind of info before?

Thanks for your help!

[Gary Miyakawa]

Gestor,

I'm writing software that goes directly to the system to gather the information. Depending on the information required, I use Port 80, 23 or 24.

It appears your trying to feed this into a SMNP monitor tool (Like HP Openview/Solarwinds). At this point in time, I don't think any of the Polycom MIBs will give you the detail you are looking for.

Let me know if you would like to talk about one of my programs to give you similiar information (but just not in SMNP format).

Thanks,

Gary Miyakawa

[Gestor]

Yes, of course!, talk me about your product?

[Sean Lessman]

Good afernoon,

I was wondering about how would I get status information from those systems real time.

TANDBERG TMS has management support for HDX. If you are interested, you can download a 3 site license for free from the www.tandberg.com webpage.

Sean