Originally Posted by NoVA-JC
I agree with you. If you don't have a clue, hire a professional. You'll be happy you did.
I agree with you too but it isn't always that simple. The OP said he was looking for a VTC/SVTC so now you have to find a professional with the appropriate clearance level.
Also, often technicians "inheirit" VTC responsibilities from leadership and don't have the authority to hire a professional. So the technician uses whatever is at his disposal...which may mean coming to forums like this and asking for help.
I'm grateful for what information is provided, and also understand the SMEs would prefer to be hired and guarantee the job is done right.
Thanks for the insight