[jlu]

Inorder to do successful VTC over IP, your network should be reliable. Firewall, nat, pat - they are not friendly when it comes to VTC. My experience tells me you need to have both technical knoweldge in networking as well as interpersonal skill to work out with Network Engineers.

I want to hear \ share both pain and pleasure of working with Network folks. For networking folks, as long if you could ping , network is good. For us we need more than being able to ping and trace.

What tools do you guys use to convince networking guys to tailor networking to VTC need?

Please share both technical and non-technical tricks.


Thank you.

[ssmith26]

In my experiences it has generally come down to two things. Education and control. Our company is involved mostly with business to business customers with a few colleges and hospitals thrown in the mix. If the network folks are not initially involved in the idea and VC is new to them its like anything, thier space is being invaded and you are indeed the enemy. I learned the hard way OFTEN when video over IP came onto the scene. Not only was I asking them to put something that in thier mind would suck the life out of thier network, but I am also a female asking them to do this . (talk about having credibility issues...) Personally I don't like having to fight my way on the network so I began making sure that the networks folks were aware of "the plan" prior to any installations and ensuring that they were educated on H323.

For those that insist on being difficult do the only thing you can....shake ya tailfeather!! :P

[tom9933]

I seem to be one of the lucky ones that has dealt with a network staff that is somewhat excited about video. I think the network folks look at video as another service that justifies building a very beefy and robust network. Now having said that I can also tell you that having a little bit (enough to be dangerous) of knowledge about the networking side is sometimes necessary. Basically it seems like you need to have at least a basic understanding of the network so you can have an intelligent conversation when talking to them.
As for diagnostic tools, I’m also always on the lookout. At this point I generally tend to find problems in the network when pushing very large video streams around the place.
BTW taking the network guys to lunch every once in a while is also a good idea :lol:

[George]

Hello ssmith26 and welcome to the forums.

Yeah imagine going through all that you've been through AND having to convinve them that it will be "secure" on their network as well.

[ssmith26]

Security?? Kidding...

Thank you for the welcome George! I actually read this forum just about everyday. I was waiting for the right moment to make an appearance. :ph34r:

[Gary Miyakawa]

I KNOW everyone is thinking this... I'll just be the one to say it...

VERY CAREFULLY

or

With a 12 Gage.






B)

Gary Miyakawa

[Entropy3XD]

Originally posted by Gary Miyakawa@Jun 16 2004, 02:05 PM
I KNOW everyone is thinking this... I'll just be the one to say it...

VERY CAREFULLY

or

With a 12 Gage.






B)

Gary Miyakawa

Whoa..........that actually was what I was thinking. You are starting to freak me out with the mind reading Gary. :ph34r:

[tjulian]

Approach our network's self-proclaimed "gurus" about H.323....not gonna do it....there's only one person here who can do that, and he's got two stars over me....

[tjulian]

Oh, yeah, and he's much more effective than a 12-gauge...

[Mike]

I have found that the best way to deal with them is to know as much or more than they do. I have gone out and become Cisco certified, wirless certified, and security certified on top of VTC certified. They will listen to you if you know what you are talking about. H.this or G.that means nothing to them all they want to know is how much bandwidth are you going to take and will email still work.